Last updated: July 26, 2026
RestoreConnect USA (“RestoreConnect USA,” “we,” “us,” or “our”) operates restoreconnectusa.com (the “Site”). This Privacy Policy explains what information we collect when you use our free water damage restoration referral service, how we use it, who we share it with, and the choices you have.
Information We Collect
When you submit a request through our “Get a Free Water Damage Restoration Quote” form, we collect the following information you provide directly:
- Name
- Phone number
- City / service area
- A brief description of the damage you’re experiencing
- Property street address (optional)
We also automatically collect certain technical information when you visit the Site, such as your IP address, browser type, device type, and pages viewed, through standard website analytics and server logs.
How We Use Your Information
We use the information you submit to:
- Match you with an independently owned, IICRC-standard water damage restoration company operating in your area
- Share your contact and request details directly with that matched restoration partner so they can reach out to you about your request
- Improve our Site and the matching process
- Communicate with you about your request, including by phone, text message, or email
Who We Share It With
RestoreConnect USA is a free referral service — we do not perform restoration work ourselves. When you submit a request, we share the information you provide (name, phone number, city, damage description, and address if provided) with the restoration partner(s) we match you with, so they can contact you directly and provide a quote. We do not sell your personal information, and we do not share it with restoration companies outside the match we make for your specific request.
We may also share information with service providers who help us operate the Site (such as hosting, form, and email providers), who are required to protect your information and use it only to provide services to us.
Consent to Be Contacted
By submitting the quote request form, you consent to be contacted by phone, text, or email — including by automated dialing or texting systems — by RestoreConnect USA and the restoration partner(s) you are matched with, regarding your request. Consent is not a condition of purchase. You may revoke consent at any time by contacting the party that reached out to you directly, or by contacting us using the information below.
Cookies and Analytics
We may use cookies and similar technologies to understand how visitors use our Site and to improve its performance. You can control cookies through your browser settings; disabling cookies may affect how the Site functions.
Data Retention
We retain the information you submit for as long as necessary to fulfill your request, and for a reasonable period afterward for record-keeping, dispute resolution, and legal compliance purposes.
Your Choices
Depending on where you live, you may have the right to ask us to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your information, subject to legal and contractual retention requirements
To make a request, contact us using the information below. Depending on your state of residence, you may have additional rights under state privacy laws (for example, California, Colorado, Connecticut, Virginia, and other states with comprehensive privacy laws).
Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical safeguards to protect the information you provide. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out through the contact information available on this website.